Terms of Service

These Terms of Servcie (“Terms”) constitute a legally binding agreement between Core Credentia, Trueethos India LLP (hereinafter referred to as “CC”, “the Company”, “We”, “Us”, or “Our”), and the individual enrolling in any course, webinar, or training programme offered by the Company (hereinafter referred to as “Student”, “Participant”, “You”, or “Your”).

By enrolling in any course, attending any webinar, or accessing any materials provided by the company, You acknowledge that You have read, understood, and agree to be legally bound by these Terms in their entirety. If You do not agree with any provision herein, You must refrain from enrolling or participating in any of the Company programmes.

1. DEFINITIONS AND INTERPRETATION

In these Terms, unless the context otherwise requires:

“Course” means any training programme, certification course, webinar, masterclass, or educational offering provided by the company, including but not limited to the QuickBooks Essentials Course and QuickBooks Certified Course, as listed on the Company website or brochure.

“Course Materials” means all audio recordings, video recordings, presentations, slides, handouts, templates, case studies, notes, guides, and any other educational content provided by the Company in connection with a Course.

“Course Fee” means the total amount payable by the Student for enrolment in a Course, as communicated at the time of enrolment or as stated in the applicable brochure or website.

“QuickBooks ProAdvisor Certification” or “QB Certification” means the official certification issued by Intuit Inc. through its QuickBooks ProAdvisor programme.

“Intuit” means Intuit Inc., the parent company of QuickBooks, including its subsidiaries, affiliates, and successors.

2. ELIGIBILITY AND ENROLMENT

2.1. The Student must be at least 18 years of age at the time of enrolment. If under 18, enrolment must be completed by a parent or legal guardian, who shall be bound by these Terms.

2.2. By enrolling, the Student represents and warrants that all information provided to the Company during the enrolment process is true, accurate, and complete.

2.3. The Company reserves the right to refuse or cancel enrolment at its sole discretion, without assigning any reason, subject to a full refund of the Course Fee in such event.

3. COURSE FEES AND PAYMENT

3.1. Non-Refundable Fees. All Course Fees paid to the Company are strictly non-refundable under any circumstances, including but not limited to: (a) the Student’s inability to attend classes; (b) dissatisfaction with the Course content; (c) change of mind or personal circumstances; (d) failure to complete the Course; or (e) inability to clear the QB Certification exam.

3.2. Payment Terms. The full Course Fee must be paid prior to commencement of the Course unless the Company has expressly agreed to an instalment arrangement in writing. Payment may be made via UPI, bank transfer, or any other mode communicated by the Company at the time of enrolment.

3.3. Failure to Pay. If the Student fails to make complete payment of the Course Fee within the stipulated timeline, the Company reserves the right to:

(a) Immediately suspend or terminate the Student’s access to Course Materials and live sessions;

(b) Revoke any certificates or credentials issued;

(c) Recover the outstanding amount through appropriate legal means, including but not limited to filing a civil suit for recovery of money before the competent courts in Pune, Maharashtra; and

(d) Claim all costs of recovery, including legal fees, court fees, and incidental expenses from the Student.

3.4. Offers and Discounts. Any promotional offers, cashback, discounts, or fee waivers are subject to specific terms communicated at the time of the offer. The Company reserves the right to modify or withdraw any promotional offer at any time without prior notice.

4. QUICKBOOKS PROADVISOR CERTIFICATION GUARANTEE

4.1. Scope of Guarantee. The Company guarantees to provide the Student with the support and preparation necessary to obtain the QuickBooks ProAdvisor Certification (“QB Certification”) one (1) time only, subject to the terms set forth in this Clause.

4.2. Nature of Guarantee. The guarantee is limited to providing exam preparation support, including access to mock tests, study materials, and instructor guidance. The Company does not and cannot guarantee the outcome of any examination attempt, as the certification exam is administered solely by Intuit Inc. and is subject to Intuit’s policies, scoring criteria, and pass/fail thresholds.

4.3. Student’s Responsibility. The Student acknowledges and agrees that:

(a) It is the Student’s sole responsibility to study the Course Materials diligently, attend all the live sessions, and practice adequately before attempting the certification exam.

(b) Any unsuccessful examination attempt arising from the Student’s own negligence, lack of preparation, malpractice, or mala fide intent shall not constitute a breach of the company’s guarantee.

(c) If the Student is locked out of the examination portal due to exhaustion of permitted attempts (as determined by Intuit), the Student must wait until the lock-out period imposed by Intuit expires before reattempting. The Company shall not be held liable for any delay caused by such lock-out.

(d) The Company shall not be liable for any failed examination attempts where the Student has acted with mala fide intentions, including but not limited to cheating, use of unauthorised materials, impersonation, or any other form of examination malpractice.

4.4. Mala Fide Intentions. If the Company reasonably determines that the Student has attempted the examination with mala fide or fraudulent intent, the Company shall stand discharged of all obligations under this certification guarantee. “Mala fide intent” includes, but is not limited to: deliberate provision of incorrect answers, manipulation of examination systems, impersonation, sharing of exam content with third parties, and any conduct prohibited by Intuit’s examination policies.

4.5. No Defined Timeline or Attempt Limit by the company. The Company does not define or guarantee a specific number of examination attempts or a fixed timeline within which the Student will obtain the QB Certification. The availability of examination slots, number of permissible attempts, and associated timelines are governed entirely by Intuit’s policies, which are subject to change without notice.

4.6. One-Time Guarantee. The company’s obligation under this certification guarantee is limited to assisting the Student in obtaining the QB Certification one (1) time only. Any subsequent renewal, re-certification, upgrade, or recertification required due to changes in Intuit’s certification policies, validity period, or examination structure shall be the Student’s sole responsibility and at the Student’s own cost. The Company shall bear no responsibility whatsoever for any changes introduced by Intuit after the Student has obtained the initial certification.

4.7. Third-Party Platform Changes. The QB Certification exam is administered by Intuit Inc. on its own platform. Any modifications, updates, downtimes, policy changes, technical issues, or discontinuations introduced by Intuit that result in delay or inability to obtain the certification shall not constitute a breach by the company, and the Company shall not be held liable for the same.

5. NO GUARANTEE OF EMPLOYMENT, FREELANCING, OR BUSINESS OUTCOMES

5.1. The Company is an educational and training institution. The Company does not, in any manner whatsoever, guarantee, promise, or represent that the completion of any Course will result in:

(a) Employment or job placement with any employer, whether domestic or international;

(b) Freelancing opportunities, clients, contracts, or income from freelance work;

(d) Any specific salary, income level, or compensation package; or

(e) Any particular career outcome, promotion, or professional advancement.

5.2. Any placement support, resume building, freelancing setup guides, or career guidance provided by the Company is offered on a best-effort, advisory basis only and does not constitute a guarantee, warranty, or binding commitment of any kind.

5.3. Any market statistics, salary ranges, job opening numbers, or earning potential figures shared on the Company website, brochures, webinars, or Course Materials are indicative in nature and are based on publicly available industry data. They do not constitute a promise of similar outcomes for the Student.

6. INTELLECTUAL PROPERTY AND COURSE MATERIALS

6.1. Ownership. All Course Materials, including but not limited to audio recordings, video recordings, slides, presentations, templates, case studies, handouts, guides, and any other content created or curated by the company, are the exclusive intellectual property of Core Credentia (Trueethos India LLP). All rights, title, and interest in such materials remain vested in the Company at all times.

6.2. Limited Personal Licence. Upon enrolment, the Student is granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Course Materials solely for the Student’s personal educational purposes in connection with the enrolled Course. This licence does not extend to any third party.

6.3. Prohibited Use. The Student expressly agrees not to, directly or indirectly:

(a) Copy, reproduce, duplicate, download (beyond what is expressly permitted), or make any copies of the Course Materials in any form or medium;

(b) Distribute, circulate, share, forward, upload, or make available the Course Materials to any third party, whether for free or for consideration;

(c) Use the Course Materials for any commercial purpose, including but not limited to conducting competing training programmes, creating derivative works, or selling access to the materials;

(d) Record, screen-capture, or otherwise create any reproduction of live sessions without the prior written consent of the company;

(e) Attempt to reverse-engineer, decompile, or extract the underlying methodology or proprietary processes from the Course Materials; or

(f) Engage in any forgery, tampering, or unauthorised use of the Course Materials for material or immaterial gain.

6.4. Legal Action for Breach. Any breach of this Clause 6 shall constitute a material breach of these Terms and shall entitle the Company to: (a) immediately terminate the Student’s access to all Course Materials and programmes; (b) initiate legal proceedings, including civil and criminal action, against the Student for infringement of intellectual property rights under the Copyright Act, 1957, the Information Technology Act, 2000, and any other applicable law; and (c) claim damages, including but not limited to actual damages, statutory damages, and costs of litigation.

7. VIEWS AND OPINIONS DISCLAIMER

7.1. All views, opinions, statements, recommendations, and advice expressed by the instructors, speakers, or guest faculty during any Course, webinar, masterclass, or session are their personal views and are made in their individual professional capacity.

7.2. The Company does not endorse, verify, or take responsibility for the accuracy, completeness, or applicability of any such views or opinions. The Student is advised to exercise independent judgment and seek professional advice where necessary before acting on any information received during the Course.

7.3. The Company shall not be held responsible or liable for any loss, damage, or consequence arising from the Student’s reliance on the views or opinions expressed during any Course or webinar.

8. STUDENT CODE OF CONDUCT

8.1. The Student agrees to maintain professional and respectful conduct during all interactions with the company, its instructors, staff, and fellow participants.

8.2. The Student shall not engage in any disruptive, abusive, defamatory, or threatening behaviour towards the company, its representatives, or other students during live sessions, on communication platforms (WhatsApp groups, email threads, etc.), or on any public forum.

8.3. The Company reserves the right to immediately remove any Student from a Course without refund if the Student’s conduct is deemed inappropriate, disruptive, or in violation of these Terms.

9. CONFIDENTIALITY

9.1. The Student acknowledges that certain information shared during the Course, including but not limited to case studies, business strategies, client information, proprietary methodologies, and internal processes of the company, is confidential in nature.

9.2. The Student agrees to maintain strict confidentiality of all such information and shall not disclose, share, or use such information for any purpose other than personal learning in connection with the enrolled Course.

10. LIMITATION OF LIABILITY

10.1. To the maximum extent permitted by applicable law, the company’s total aggregate liability under or in connection with these Terms, the Course, and all related services shall not exceed the total Course Fee actually paid by the Student to the company.

10.2. In no event shall the company, its directors, partners, employees, agents, or instructors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of income, loss of business opportunity, loss of data, or loss of goodwill, arising out of or in connection with the Course, these Terms, or any services provided hereunder, even if the Company has been advised of the possibility of such damages.

10.3. The Company makes no warranties or representations, express or implied, regarding the merchantability, fitness for a particular purpose, or suitability of the Course or Course Materials for the Student’s specific needs or objectives.

11. INDEMNIFICATION AND WAIVER

11.1. Indemnification. The Student agrees to indemnify, defend, and hold harmless the company, its partners, directors, employees, instructors, and agents from and against any and all claims, demands, actions, suits, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) the Student’s breach of any provision of these Terms; (b) the Student’s misuse of Course Materials; (c) any fraudulent, unlawful, or mala fide act of the Student; or (d) any third-party claim arising from the Student’s actions.

11.2. Waiver of Claims. The Student agrees and undertakes not to hold the Company in contempt, and further agrees not to hold the Company liable in any legal form, including but not limited to civil suits, criminal complaints, consumer complaints, arbitration proceedings, or any other form of legal or quasi-legal proceedings, with respect to: (a) the outcome of the QB Certification exam; (b) employment or business outcomes; (c) views or opinions expressed during the Course; or (d) any matter arising from changes made by Intuit or third-party platforms.

12. FORCE MAJEURE

The company shall not be liable for any delay or failure in performance of its obligations under these Terms caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, epidemics, acts of God, government actions or restrictions, internet or technological failures, power outages, platform outages by third-party providers (including Intuit, Zoom, Google, or WhatsApp), civil unrest, war, or any other force majeure event. In such cases, the Company shall use reasonable efforts to resume the affected services as soon as practicable.

13. DATA PRIVACY AND CONSENT

13.1. The collection, use, and processing of the Student’s personal data shall be governed by the company’s Privacy Policy, available at www.corecredentia.com/privacy-policy, which is incorporated herein by reference.

13.2. By enrolling, the Student consents to the recording of live sessions in which the Student’s name, voice, and/or likeness may be captured. Such recordings shall be used solely for educational purposes as set forth in the Privacy Policy.

13.3. The Company may use the Student’s contact information to send course-related communications, updates, and promotional materials. The Student may opt out of promotional communications at any time.

14. MODIFICATIONS TO COURSE AND TERMS

14.1. The Company reserves the right to modify, update, or change the Course curriculum, schedule, instructors, delivery method, or any other aspect of the Course at any time, without prior notice, provided that such changes do not materially diminish the overall educational value of the Course.

14.2. The Company reserves the absolute right to amend, supplement, or modify these Terms at any time. Any such amendments shall be effective upon posting on the Company website. It is the Student’s responsibility to review these Terms periodically. Continued participation in any Course after such amendments shall constitute acceptance of the revised Terms.

15. TERMINATION

15.1. The Company may terminate or suspend the Student’s enrolment and access to Course Materials at any time, without refund, if the Student: (a) breaches any provision of these Terms; (b) engages in conduct detrimental to the company, its instructors, or other students; (c) fails to make timely payment of the Course Fee; or (d) engages in any fraudulent or unlawful activity in connection with the Course.

15.2. Upon termination, the Student shall immediately cease all use of Course Materials and delete or destroy any copies in the Student’s possession.

16. THIRD-PARTY PLATFORMS AND SOFTWARE

16.1. The Company utilises various third-party platforms and software for course delivery, communication, and certification (including but not limited to QuickBooks by Intuit, Zoom, Google Meet, WhatsApp, and UPI payment applications). The Company does not own, operate, or control these platforms.

16.2. The Company shall not be liable for any data breach, service interruption, technical failure, policy change, or any other issue arising from the use of third-party platforms. The Student’s use of such platforms is governed by their respective terms of service and privacy policies.

17. GOVERNING LAW AND JURISDICTION

17.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

17.2. Exclusive Jurisdiction. Any dispute, controversy, or claim arising out of or in connection with these Terms, the Course, or any related services shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction in Pune, Maharashtra, India. The Student expressly agrees that the District Court, Pune, shall have exclusive jurisdiction over any and all disputes, and the Student irrevocably submits to such jurisdiction.

17.3. The Student hereby waives any objection to the laying of venue in the courts of Pune and agrees not to plead or claim that proceedings have been brought in an inconvenient forum.

18. DISPUTE RESOLUTION

18.1. In the event of any dispute arising under these Terms, the parties shall first attempt to resolve the matter amicably through good faith negotiation within a period of thirty (30) days from the date of written notice of the dispute.

18.2. If the dispute cannot be resolved through negotiation, it shall be referred to mediation in Pune, Maharashtra. If mediation fails within sixty (60) days, either party may proceed to file a suit before the courts of competent jurisdiction in Pune as set forth in Clause 17.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

20. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any supplementary terms communicated at the time of enrolment, constitute the entire agreement between the Student and the Company with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

21. NO WAIVER

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorised representative of the company.

22. COMMUNICATION AND NOTICES

All notices and communications under these Terms shall be in writing and shall be deemed to have been duly given when sent via email to info@corecredentia.com, or to such other address as the Company may designate from time to time. Notices to the Student shall be sent to the email address or phone number provided at the time of enrolment.

23. ASSIGNMENT

The Student may not assign, transfer, or delegate any of the Student’s rights or obligations under these Terms to any third party without the prior written consent of the company. The Company may freely assign its rights and obligations under these Terms to any affiliate, successor, or assignee.